I canceled my membership in june of 2022 via certified letter. I also looked into this and saw in 2016 a complaint was filed and settlement was made with the *** attorney general against synergy fitness for deceptive and illegal practices related to their fraudulent and unfair cancelation policies. One woman even told me they received the letter but since I couldnt prove with a receipt number from almost a year ago that it was certified that she couldnt accept it.
I tried calling and they said again I need to mail a letter despite my explaining three were mailed. They finally stopped calling and I received a collection notice for money I did not owe, with fees. I tried explaining I sent at that point three letters (one certified) to the confirmed address to cancel and they were refusing to accept my cancellation. I sent one more letter and months went by until I was called again this time continuously harassing me for money. I mailed the letter requesting cancelation, months later was told it was not accepted and I needed to send certified mail, I then sent certified letter, months later was told I needed to provide proof I sent certified and told the woman on the phone I received a green receipt but no longer had it since it was mailed months prior. I was told to mail a letter to cancel and provided an address. The account was frozen while I attempted to cancel the account. I froze my membership at Synergy fitness on 7/13/21 after feeling uncomfortable with their lack of cleanliness, and *** Covid protocols.
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